Fire Department Customer Service by Alan Brunacini Nick Brunacini

Fire Department Customer Service by Alan Brunacini Nick BrunaciniFire Department Customer Service (formerly Essentials of Fire Department Customer Service) Alan Brunacinis timeless guide to building a fire department culture rooted in kindness, empathy, and service. Long before customer experience became a buzzword, Chief Brunacini showed the fire service how to take care of the most important person on every incident: Mrs. Smiththe citizen we are sworn to protect. This book breaks down simple, practical, and

Your little B-Shifter can rep the tribe in style

This metal-backed whiteboard features the standard Blue Card communications form on the front and an introductory command worksheet on the back

and decades of real-world command experience

expanded and aligned with today’s fire service

This classic Old Navy kids denim jacket comes with your choice of a playful embroidered Gorilla or Giraffe on the back — perfect for tiny chiefs-in-training

manage the risk and improve the outcome

it’s comfortable

We’ve got just the shirt for that

Does your head get cold

Boy have we got you covered

This is not theory — it's the operational playbook for keeping firefighters alive and taking care of Mrs

or sipping coffee while “supervising” the rookies’ PT